Refund Policy
Effective date: 23 July 2026
When to contact us
Contact High Play through the support contact route shown in the service if you believe you were charged twice, a paid entitlement was not delivered, or a payment was unauthorized. Report an unauthorized payment promptly and also contact PayPal where appropriate.
Consumed digital content
A refund may not be available after digital content has been consumed or the associated Coins, Bonus, or VIP entitlement has been used. This is a launch policy draft and will be reviewed with the final merchant terms before payments are enabled.
How we review a request
Include your account details, PayPal transaction ID, payment date, and a short description of the issue. We review the request against account and payment records, may ask for more information, and aim to respond within 10 business days.
Launch legal details
Before production payments are enabled, the final merchant legal name, registered address, contact email, and governing law must be inserted here and legally approved. High Play does not state those details in this launch draft.